We believe a company is
only as awesome as the people within it

Project & Service Manager

Other • Rotterdam • Full-time

Key about us
Keylane is an European supplier of modern, customer-centric, SaaS software for the Insurance and Pension industry. Our in-depth knowledge and expertise allows us to help customers transform the way they run their day to day technology and operations. By implementing state of the art solutions, we help companies to reduce costs, deliver new and innovative products to market fast and increase customer satisfaction.

We offer best-in-class SaaS hosting, with 24/7 availability of an expert team and in a fully controlled and secured private cloud environment.

We are experts, who are cooperative and eager to do the best for our customers. Keylane drives industry standards by developing best practices in standardized migrations, implementations, and comprehensive project management. We have our own data migration competence center, enabling us to be completely in control of execution of complex legacy migrations.

Keylane has gone through rapid growth due to a “Buy & Build strategy”, which includes 9 acquisitions the past 5 years. The upcoming years Keylane will keep its focus on growth and market leadership via Customer Intimacy, as well as Corporate Integration and maximising Business Performance. Headquartered in Utrecht in The Netherlands, Keylane employs over 800 people and delivers services to more than 100 insurance & pension companies across The Benelux, DACH & Nordic region.

Key about your role
In this role you are responsible delivering & implementing our software solution at your customer(s). Therefore you'll act as a Project Manager on these long-term customer projects. In addition, you are also responsible for working together with a team of Implementation Specialists, Business Analysts and Consultants.

Key responsibilities
You are primarily responsible for complex implementation processes, by managing this together with your team & your customer(s). This is why you are an experienced manager with an extensive (external consulting) track record - having delivered multiple successful software implementations at large (International) corporates. Of course, as a licence to operate you are analytical strong, have a can-do & hands-on mentality. You'll smoothly act upon deadlines and operate well in an International or remote environment, having great communication skills on all levels within the organisation.

You are business savvy, result & commercial driven. Proactive and complex challenges will motivate you.
Therefore your track record & work experience must match our criteria being experienced in:

  • Complex, high impact & long term software implementation projects
  • Budget & Quality control
  • Complex program & stakeholder management, internal and external with your customers on-site
  • Contract management, SLA & Risk management
  • Working with multi-disciplinary teams, Teamleads and Specialists, such as Software Engineers and Business Consultants
  • Being responsible for "Time, Budget, Result & Delivery" during customer projects
  • Being able to reassure your project team & specialists during stressful situations

You enjoy working in a dynamic and energetic environment, in which a high level of quality must be delivered.
Therefore your personality, business knowlegde & people skills must match our requirements:

  • You have a bachelor's or master's degree
  • You have in-depth knowledge within the life & pension industry
  • You are experienced in, and have solid knowledge of, IT life-cycle project management
  • You have extensive experience with (external) software implementation projects and/or infrastructure projects.
  • Elements such as design, development, testing, implementation and people management were part of your scope during external implementation projects
  • Extensive experience in coaching and people management
  • Great sense of responsibility
  • Commercial institution where you put the business interest first
  • You have excellent Dutch and preferably also English language skills


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In short

This job offers you

A great opportunity to use all your capabilities to influence and help shape this role. You’ll be a part of a growing, private equity backed organisation. You will join a company where technology, people, and customer focus meet. But we’re not a company with masks and uniforms. We prefer that people are themselves. That’s why we’ve agreed to behave exactly the same way at work, as we do at home. Simply because it makes us happy and we believe a company is only as awesome as the people within it. That’s why we strive to bring onboard passionate people with amazing talent and work hard to support them in both professional and personal development & health. We acknowledge it is a fast-paced and tough industry. So we take good care of our own. So, just be yourself.

Perks & Benefits

We will ask a lot, but we’ll offer you a lot too.
This is a career challenge in a dynamic, tech savvy organisation, wanting to grow in Europe.

That is why we offer more than just a job:

  • Develop yourself as a committed expert
  • Upgrade your skills via specific learning journey
  • Explore our Keylane Academy
  • Work from home frequently
  • Join our Playground activities
  • Attend (or host )Expert talks
Learning & Development
Within Keylane you have all types of learning opportunities. This guide inspires and shows you your learning path.

In this ever-changing world, our customers and stakeholders expect the highest quality and various competences from us. To meet their expectations, we embark together on this Keylane Journey, and while we seek to become a vision-led and value-driven organization, our purpose, values, behaviours and abilities are the key to achieve a successful transformation.

To ensure our continuous development, at Keylane we focus not only on technical capabilities, but also on enhancing personal skills and nurturing relationships that will support our strategic pillars, which make a Keylane Committed Expert.

The values of our Committed Experts serve as the foundation for your own Learning Journey. This Learning Guide will show you how we can assist you in further developing yourself into the Keylane professional that offers added value to the organisation, our customers and to himself.

Our learning guide

Be Yourself

At Keylane, we take pride in upholding diversity and inclusion. We make a virtue of celebrating our differences. Granted – we are all similar in the sense that every single one of us is a committed expert  each in their own field of expertise. But that aside, we are all quite different – and we cherish that!

So no matter whether you are Dungeons & Dragons fanatic, a square dancer, Pokémon player, board gamer or sports fanatic, you are welcome here. The only thing we ask is that you are the best at what you do. And in Keylane’s true spirit, it is of course up to you, whether you want to define yourself as a committed expert.

Connect with me

If you have any general questions about Keylane or want to have a quick chat before applying.

Just reach out to
Selcan Batman
Senior Talent Acquisition Specialist

Apply now!

Right now, we need people who are passionate about change through technology. This is not as easy as it sounds, but we’ve made a great start. If you have what it takes to turn good ideas into even better solutions, we need you!

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