We believe a company is
only as awesome as the people within it

Head of Professional Services

Other • Copenhagen • Full-time

Kunne du tænke dig at arbejde i krydsfeltet mellem den finansielle verden og kompleks softwareudvikling? Har du en passion for at drive leveranceprocesser, med et kommercielt fokus? Så er du måske vores nye Head of Professional Services!

Keylane er specialiseret i Software-as-a-Service baserede standardplantforme til forsikring og pension, samt rådgivningsløsninger til banker. Med udgangspunkt i vores dybdegående viden og ekspertise hjælper vi vores kunder med at transformere deres forretning via innovativ teknologi. I en digital verden, hvor teknologien og kundernes behov ændrer sig lynhurtigt, er det vigtigt for vores kunder at have fremtidssikrede IT-platforme, der kan hjælpe dem med at forløse deres virksomheds fulde potentiale. Det gælder i forhold til digitalisering, forretningsudvikling, compliance og ikke mindst kundeservice.


Din legeplads

Som Head of Professional Services hos Keylane kommer du til at have det overordnede ansvar for vores Professional Services-funktion. I Professional Services er vi:

  • deltagende i salgsprocesser for at sikre solide planer for implementering af Keylane løsninger
  • ansvarlige for implementeringsprojekter til nye kunder
  • ansvarlige for nye større projekter hos eksisterende kunder

Dine kerneopgaver vil derfor bestå i at sikre alt fra leverancer til tiden - i god kvalitet og indenfor budget, til at projekterne bemandes med de rigtige mennesker og gennemføres i tæt samarbejde med kunden, på alle niveauer i deres organisation. Den strategiske leverancemodel er alfa omega for at vi lykkes!

Professional Services består af specialister, der sørger for, at vi har den rigtige forståelse for, hvad vores kunder har brug for – og består af Business Analysts, IT Arkitekter, Aktuarer og Projektledere Det er disse eksperter du har personaleansvaret for. En del af rollen vil derfor bestå i faglig sparring, støtte og hjælp til prioritering af opgaver, for de eksperter der arbejder i Professional Services.


Vi forventer, at du former din egen rolle, men ser gerne at du har erfaring med:

  • Kunde-leverandør forholdet, kundehåndtering og stakeholder management
  • Leveranceledelse, både internt og eksternt, og herunder at sikre change management
  • Personaleansvar og opbygning af team

Med andre ord spiller du en essentiel rolle i, hvordan vores kunder oplever Keylane, vores løsninger, samt deres samarbejde med os!

Vi er kendt af vores kunder som passionerede og kompetente mennesker. Vi løfter i flok, og dette gode samarbejde er vigtigt for vores succes.


Du er skarp

Du vil arbejde i et miljø præget af et højt fagligt niveau, som også kræver gennemslagskraft, både overfor kunder og kollegaer. Du er positiv og har drive og pondus til at få tingene til at ske. Vores hverdag er omskiftelig, hvilket kræver fleksibilitet og empati af os alle, men i særlig grad af dig - det er nemlig dig der skal på banen når vi oplever modvind, for at sikre at vi har de rigtige forventningsafklaringer med vores kunder.

Vi er i gang med at styrke Professional Services, og du vil komme ind i en organisation i vækst, hvor du har rig mulighed for at være med til at sætte holdet, og præge vejen videre. Der er rigeligt af spændende projekter i pipeline for de kommende år.


Ydermere lægger vi vægt på, at du:

  • har erfaring med implementering af softwareplatforme og implementeringsprojekter
  • er vant til at arbejde i agile miljøer med et kundeorienteret perspektiv
  • er troværdig, empatisk og energisk
  • har erfaring med kontraktstyring og en kommerciel kunderelation
  • kan begå dig naturligt og hjemmevant på alle niveauer hos kunder


Ansøgningsfrist er 15.januar. Vi afholder derefter samtaler.


Share this job

In short

This job offers you

A great opportunity to use all your capabilities to influence and help shape this role. You’ll be a part of a growing, private equity backed organisation. You will join a company where technology, people, and customer focus meet. But we’re not a company with masks and uniforms. We prefer that people are themselves. That’s why we’ve agreed to behave exactly the same way at work, as we do at home. Simply because it makes us happy and we believe a company is only as awesome as the people within it. That’s why we strive to bring onboard passionate people with amazing talent and work hard to support them in both professional and personal development & health. We acknowledge it is a fast-paced and tough industry. So we take good care of our own. So, just be yourself.

Perks & Benefits

We will ask a lot, but we’ll offer you a lot too.
This is a career challenge in a dynamic, tech savvy organisation, wanting to grow in Europe.

That is why we offer more than just a job:

  • Develop yourself as a committed expert
  • Upgrade your skills via specific learning journey
  • Explore our Keylane Academy
  • Work from home frequently
  • Join our Playground activities
  • Attend (or host )Expert talks
Learning & Development
Within Keylane you have all types of learning opportunities. This guide inspires and shows you your learning path.

In this ever-changing world, our customers and stakeholders expect the highest quality and various competences from us. To meet their expectations, we embark together on this Keylane Journey, and while we seek to become a vision-led and value-driven organization, our purpose, values, behaviours and abilities are the key to achieve a successful transformation.

To ensure our continuous development, at Keylane we focus not only on technical capabilities, but also on enhancing personal skills and nurturing relationships that will support our strategic pillars, which make a Keylane Committed Expert.

The values of our Committed Experts serve as the foundation for your own Learning Journey. This Learning Guide will show you how we can assist you in further developing yourself into the Keylane professional that offers added value to the organisation, our customers and to himself.

Our learning guide

Be Yourself

At Keylane, we take pride in upholding diversity and inclusion. We make a virtue of celebrating our differences. Granted – we are all similar in the sense that every single one of us is a committed expert  each in their own field of expertise. But that aside, we are all quite different – and we cherish that!

So no matter whether you are Dungeons & Dragons fanatic, a square dancer, Pokémon player, board gamer or sports fanatic, you are welcome here. The only thing we ask is that you are the best at what you do. And in Keylane’s true spirit, it is of course up to you, whether you want to define yourself as a committed expert.

Connect with me

If you have any general questions about Keylane or want to have a quick chat before applying.

Just reach out to
Linn Haugland Engelsen
Talent Acquisition Specialist

Apply now!

Right now, we need people who are passionate about change through technology. This is not as easy as it sounds, but we’ve made a great start. If you have what it takes to turn good ideas into even better solutions, we need you!

Application form icon

Related jobs

From CV to contract

grading
Apply – Thanks for your interest in Keylane! I will reach out to you soon!
call
Call – I want to talk to you because I am curious to find out who you are
question_answer
1st stage interview – Let’s meet at our office
question_answer
2nd stage interview – Let’s get to know more Keylaners and have the opportunity to ask each other even more questions
description
Job offer – I hope we can make you an offer you can’t refuse
emoji_people
Onboarding – This is when all the real fun already starts!