Support Engineer

Other | Rotterdam |

Keylane / Benefits-Plaza offers you a dynamic fast growing, tech organization within a highly energetic team. A company where technique, people and customer focus meet.

In our support family you will be key to implement new employers and intermediaries who want to use our application. When they want to use our platform, everything has to be set up in our platform first. You take care and test this “initial set-up” for the customer. The information that is required is documented or followed by procedures and will be provided by the insurers or the pension fund. If you have questions about this device, you will contact them.

A large part of the day consists of carrying out the change management activities and adjusting various arrangements on the platform. For example, if there are new laws and regulations. Customer contact also forms a large part of the daily activities and Dutch is the language used towards our customers. It is very important that the customer is central and you can empathize with what the customer wants from us.

Together with a small, enthusiastic and ambitious team of 8 colleagues you will work in our beautiful office located between the Erasmus Bridge, Euromast and Veerhaven.


• Have a Bachelor (HBO) thinking and working level;

• You are fluent in Dutch and English

• Are a MS Office professional and any financial software platforms like AFAS or any other HR /ERP platform

• Have experience with customer service

• Have Insurance and pension knowledge preferably

• Have numerical insight;

• Are commercial and customer-oriented focus


A challenging, independent role and a great opportunity to use your capabilities to influence and help shaping this role.

In this position you are responsible for drawing up functional (and technical) specifications for the Keylane Solution "Benefits-Plaza". You work out the specifications in consultation with the project leads and the software developers who will realize these designs.

• You prepare clear and structured functional designs;

• You advise on various IT issues;

• You are visible within the team and you convert requirements into solutions.


We ask a lot from you. And we offer you a lot. We offer a job in a dynamic, tech savvy organization that wants to grow in Europe. You are going to be a part of a great, highly energetic team that is in the middle of a big transition. You will get the chance to develop as a professional. Moreover, you can make an impact and contribute to the further professionalization of our company. We offer a competitive package and secondary employment benefits.


If you have any job related questions or want to have a chat? Just give me, Ingmar a call via: +31(0)612011287.