Support & System Specialist
Other | Rotterdam | Full-time
Support & System Specialist
Keylane develops software for insurers and pension institutions at home and abroad. The Keylane software is now a concept within the industry. The success of Keylane is due to the ease that our software offers and our projects are characterized by a fast turnaround time, a high degree of complexity and a very commercial character.
KEY ABOUT YOUR TEAM
Benefits-Plaza is an online platform with a database for all employee insurances. At the same time, this same platform connects different systems with each other such as insurance portals, pension products and payroll and absent systems.
Double entry into different systems is a thing of the past. With one employee change, all relevant data are processed automatically, premiums and insured amounts are calculated and communicated directly with all parties, such as insurers and employees. Regardless of where the insured arrangements are accommodated. Benefits-Plaza can manage all schemes. Such as all types of pension schemes, collective incapacity, absent, self-insurance, accidents, medical expenses, General Survivors Act (ANW), travel insurance and non-insurable employment conditions.
Keylane knows many new employers and intermediaries who want to use our application.
When they want to use our platform, everything has to be set up in our platform first. You take care of this “initial set-up” for the customer. The information that is required is provided by the insurers or the pension fund. If you have questions about this device, you will contact them. In addition, various pension and income calculations have to be performed to see if our outcomes match those of the supplier. Some basic knowledge of these calculations is required.
A large part of the day consists of carrying out the change management activities and adjusting various arrangements on the platform. For example, if there are new laws and regulations.
Customer contact also forms a large part of the daily activities and Dutch is the language used towards our customers. It is very important that the customer is central and you can empathize with what the customer wants from us.
Together with a small, enthusiastic and ambitious team of 8 colleagues you will work in our beautiful office located between the Erasmus Bridge, Euromast and Veerhaven.
In short, a very nice back and front office function with a lot of diversity in work.
KEY SKILLS & PERSONALITY
- Bachelor (HBO) thinking and working level;
- You speak fluent or native Dutch;
- MS Office professional;
- Experience with customer service preferably also call center;
- Insurance and pension knowledge demonstrable through work experience and certificates / degree;
- Numerical insight;
- Communicative strong, commercial and customer-oriented;
- Preferably in possession of several WFT certificates, such as Basic, Income and Pension;
ENGAGE & CONNECT
Please contact Berry van Toorn (+3188 – 4045500) or recruiter Gordon (+316 120 657 68) or apply directly.