Support & System Specialist

Keylane |

Keylane develops software for insurers and pension institutions at home and abroad. The Keylane software is now a concept within the industry. The success of Keylane is due to the ease that our software offers and our projects are characterized by a fast turnaround time, a high degree of complexity and a very commercial character.

WHAT is Benefits-Plaza

Benefits-Plaza is an online platform with a database for all employee insurances. At the same time, this same platform connects different systems with each other such as insurance portals, pension products and payroll and absent systems.

Double entry into different systems is a thing of the past. With one employee change, all relevant data are processed automatically, premiums and insured amounts are calculated and communicated directly with all parties, such as insurers and employees. Regardless of where the insured arrangements are accommodated. Benefits-Plaza can manage all schemes. Such as all types of pension schemes, collective incapacity, absent, self-insurance, accidents, medical expenses, General Survivors Act (ANW), travel insurance and non-insurable employment conditions.

WHAT are you going to do

Keylane knows many new employers and intermediaries who want to use our application.

When they want to use our platform, everything has to be set up in our platform first. You take care of this “initial set-up” for the customer. The information that is required is provided by the insurers or the pension fund. If you have questions about this device, you will contact them. In addition, various pension and income calculations have to be performed to see if our outcomes match those of the supplier. Some basic knowledge of these calculations is required.

A large part of the day consists of carrying out the change management activities and adjusting various arrangements on the platform. For example, if there are new laws and regulations.

Customer contact also forms a large part of the daily activities and Dutch is the language used towards our customers. It is very important that the customer is central and you can empathize with what the customer wants from us.

Together with a small, enthusiastic and ambitious team of 8 colleagues you will work in our beautiful office located between the Erasmus Bridge, Euromast and Veerhaven.

In short, a very nice back and front office function with a lot of diversity in work.

YOUR Profile
  • Bachelor (HBO)
  • MS Office professional
  • Experience with customer service preferably also call center
  • Insurance and pension knowledge demonstrable through work experience and certificates / degree
  • Numerical insight
  • Communicative strong, commercial and customer-oriented
  • Preferably in possession of several WFT certificates, such as Basic, Income and Pension
  • Commitment for several years
  • Full-time available
  • Prepare to follow courses and courses in the evenings

If you have any job related questions or want to have a chat? Just give our recruiter Michael a call via: +31(0)624567165. Want to apply right away? Send your resume and brief motivation via: or click on the button below.

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