People Stories: Erna

Junior Consultant

Working as a Junior Consultant in a diverse team with varying tasks, Erna specializes in bringing swift resolution to customer issues by engaging with her colleagues to find the right solutions as quickly as possible.

Watch her interview and read the full transcript below.


I like the role mainly because of the diversity of tasks

Interview transcript

Hi, I’m Erna, a Junior Consultant at Keylane for the Life & Pension business line.

As a Junior Consultant I handle customer tickets together with other colleagues. We check whether the ticket is complete and then look for the colleague or colleagues who can best solve the customer’s problem.

What do you most enjoy about your role as an Junior Consultant?

I like the role mainly because of the diversity of tasks. Of course, each colleague has his or her preferences for specific type of work, and there is room for that too. I myself work more in Lifetime, but still every day varies, such as administrative tasks or making adjustments to the website. But, the diversity of my colleagues also makes a big difference. I work with many different people which makes the work extra fun.

Why would you recommend Keylane to potential applicants?

I think Keylane is a very good employer. The contracts and conditions are good. As an example, we have Inclusion Days. That means you are not bound to the normal Christian holidays, and this is optional. You can decide which days you take off. It’s things like this that I value so much in my role as a Junior Consultant at Keylane.

And, of course, we have great colleagues and a delicious free lunch. It is things like this that make me feel valued. If this speaks to you, come join our team!

Be the best you can be at Keylane

At Keylane, your growth is our growth, and that’s why we support your development to help you unlock your Keylane career and be the best that you can be for yourself, our customers and our business partners. Every day brings new challenges and puzzles to solve, and at Keylane we value your initiative, input and continued learning journey.

Curious to know more about a career at Keylane? Check out our open vacancies and find your dream job at Keylane today.
For more information about our customers and business partners, visit out corporate site.